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MessagePosté le: Mar 27 Juin - 11:58 (2017)    Sujet du message: ONLINE BOOK Digital Guest Experience: Tools To Help Hotels Répondre en citant


Digital Guest Experience: Tools to help hotels to manage and optimize the digital guest experience
by Björn Radde
rating: 5.0 (5 reviews)


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The experience of staying at a hotel will continue to radically change in the coming years. The guest is welcomed by robots and bypasses the traditional check-in with their smartphone. Augmented reality and beacons accompany him through the hotel, any missing utensils in room will be produced with a 3D printer. Nanotechnologies and biometric methods will be introduced into the hotel industry, as well as chatbots and holograms.

Digital Guest Experience tools are an investment area within the digital value chain that should be reviewed and implemented by the hotel industry.

Björn Radde explains how the guest journey has changed and describes the most important digital guest experience instruments for optimizing the hotel's engagement, as well as its impact on guest satisfaction and revenue.


Details:
rank: #1,449,396
price: $11.79
bound: 195 pages
publisher: tredition (April 6, 2017)
lang: English
asin: B071RSJVPB
isbn:
weight:
filesize: 2812 KB



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